Car Rental Claims and Accidents Explained

You’re driving through Praslin, and there’s a red light. It’s the middle of the night, and no one else is there. You push on the throttle and another car emerges as you cross the intersection.

There’s a large dent in your rental car. What now?

Damaging a rental car can be extremely stressful, especially if you don’t know the claims and accident processes to go through. Bliss Car Hire has compiled a general overview of steps to take if you damage your rental car.

Note that claims and accident policies vary from insurer to insurer, so check with your insurer and Bliss before taking steps to claim.

After the accident, you must report the damages to us as soon as possible and settle the cost, then claim from your insurer.

Report the Damages

Once your car is damaged, you should let us know as soon as possible. This way, we can assess the damages and provide an accurate quote promptly. If you haven’t reported the damage in advance and you return the car to us without prior intel, we must apply an industry-based estimate and an additional charge to cover potential discrepancies. This could lead to larger costs for you.

Settle the Costs of Repair and Claim

Before you can claim from your insurance provider, you must settle the costs with us. Once you’re home, we will provide all the necessary documentation to submit the claim. Please note that we do not deal directly with insurance providers.

Please be honest about what has happened to your car. Unfortunately, some guests have tried to conceal damages to their cars with spray paint in the past. Such actions result in penalties and insurance coverage being voided, leaving patrons responsible for the full cost of damages.

Rental Car Insurance Is Paramount

Rental car insurance protects you from financial liability if something happens to it or it’s damaged. You’ll be protected from paying for damages or replacement costs out of your pocket.

Depending on your insurer, you’ll likely be covered for events like:

• Damage and theft: if your car is damaged or stolen, rental insurance covers the repair costs.
• Liability for others’ damages: without insurance, you could be responsible for the costs of others’ damages in an accident.

It also provides peace of mind. Knowing that you’re covered if something happens to your car will ensure your holiday is stress-free.

We Have Various Car Rental Insurance Providers

Bliss Car Hire offers various car insurance providers on our website, which you can view as you make your booking. Note that declining our coinsurance offers makes you personally liable for all costs of repairs and damages.

Bliss Car Hire is committed to ensuring a safe and worry-free experience for all of our clients. We’re happy to discuss how our car insurance works, making sure you get the best out of your car hire experience. With Bliss Car Hire, you don’t have to worry. We understand that life happens, and are here to help you get through the claims and accidents process smoothly and hassle-free.

If you have any questions about the claims and accidents process, our insurance, or would like to reserve a vehicle, contact Bliss Car Hire today.